NDIS
NDIS Code of Conduct
What are the NDIS Practice Standards?
The NDIS Practice Standards establish a crucial standard that providers can use to evaluate their own performance and show how they offer NDIS participants safe, high-quality supports and services.
When NDIS Practice Standards are combined with the NDIS Code of Conduct, it will help NDIS participants understand the kind of high-quality service they may assume from NDIS providers.
The conclusions of the NDIS Practice Standards are involved within the National Disability Insurance Scheme (Provider Registration and Practice Standards) Rules 2018.
The results of the NDIS Practice Standards are listed in the National Disability Insurance Scheme (Quality Indicators) Guidelines 2018, along with the corresponding quality indicators that NDIS providers can use to show that they are in compliance with the outcomes.
The NDIS Practice Standards consist of a core module and several supplementary modules that apply according to the types of supports and services NDIS providers deliver.
The Core modules are:
- Rights and responsibility for participants
- Governance and operational management
- Provision of supports
- Support provision environment
The supplementary modules cover:
- High intensity daily personal activities
- Specialist behavior support
- Implementing behavior support plans
- Early childhood supports
- Specialised support co-ordination
- Specialist disability accommodation
Each module has:
NDIS Quality & Safeguards Commission
How to make a complaint
People with a disability have the right to complain about the services they receive.
If you have a concern about your current NDIS supports or services, it is important that you talk about it.
Complaints are crucial because they enable service providers to better understand the needs of individuals with disabilities and raise the quality of the services they offer. As a result, your complaint may also benefit other people.
It is usually best to address your concern or complaint directly with your service provider, if that makes you feel comfortable, as this is the most effective way to get your problem promptly resolved.
All registered NDIS providers must have a complaints management and resolution system in place.
You should get more help if the service provider is unable to address your issue or complaint.
You may seek support from family, a friend, or an independent advocate in making a complaint.
A complaint can be made to the NDIS Commission by:
- Phoning: 1800 035 544 (free call from landlines) or TTY 133 677. Interpreters can be arranged.
- National Relay Service and ask for 1800 035 544.
- Completing a complaint contact form.
The NDIS Commission can take complaints from anyone about:
- NDIS services or supports that were not provided in a safe and respectful way
- NDIS services and supports that were not delivered to an appropriate standard
- How a NDIS provider has managed a complaint about services or supports provided to a NDIS participant.
The NDIS Commission handles complaints as well as educating providers on how to provide safe, high-quality supports and handle complaints in a timely manner. The NDIS Commission has the authority to take action if a complaint raises a serious compliance issue.
Please go to www.ndiscommission.gov.au for more details about the NDIS Commission’s role and how they can assist you.
NDIS Pricing Arrangements and Limits 2022-23
The National Disability Insurance Agency (NDIA) releases a new price guide every year on 1 July.
Officially named the ‘NDIS Pricing Arrangements and Price Limits’, this guide sets maximum amounts for the costs of specific NDIS supports and services.
Embrace Care Solutions’ pricing and service fees are in line with the NDIS Pricing Arrangements and Price Limits 2022-23 guides.
Call us at 0473 796 896 to learn more about our prices and service charges.