FAQ
What services does your social enterprise provide?
We offer a variety of community health and support services tailored to regional and rural communities, including health and wellness awareness programs, employment assistance, life skills training, women’s health and infertility support and mental health support. Our services aim to address the unique challenges faced by individuals and families in these regional-rural areas.
Who can access these services?
Our services are open to individuals and families with a particular focus on vulnerable and marginalised groups. We prioritise supporting women and culturally and linguistically diverse (CALD) communities.
How do I know if I’m eligible for support?
Eligibility varies based on each program. We encourage anyone who needs assistance to reach out to us directly; our team will help assess your needs and guide you to the appropriate services or resources.
Are your services free?
Many of our services are free or offered at low cost through NDIS and Aged Care packages or through community funding, thanks to our dedicated team which is committed to social justice. Some specialised services such as infertility support, Couples and individual counselling have a fee, which is assessed on a sliding scale to ensure affordability. For more information on our Fee, please click here
How can I access your services if I live in a remote area?
We offer both in-person and remote support options. Our outreach team travels to different locations, and we also provide telehealth, phone support, and online resources to ensure our services are accessible to those in remote areas.
Do you offer programs specifically for CALD communities?
Yes, we have several programs designed specifically to support CALD communities, including language support, cultural sensitivity in health care, and social connection groups. Our team includes bilingual and multicultural staff to better serve CALD clients.
How can I get involved with your organisation?
There are many ways to get involved! We welcome volunteers, partnerships, and donations. Whether you’re interested in helping with specific programs, providing administrative support, or sharing skills, we’d love to hear from you.
What kinds of partnerships do you have with local organisations?
We work with local healthcare providers, schools, community centres, and government agencies to ensure we provide holistic support. Through partnerships, we can connect clients with additional resources and make our services more impactful.
How do you ensure cultural sensitivity in your services?
We are committed to cultural competency in all our programs. Our team members are trained in cultural awareness, and we employ staff who reflect the diversity of the communities we serve. We also regularly engage with community leaders to ensure our programs align with local cultural values and needs.
How are you funded?
Our organization is currently self-funded with the potential of philanthropic contributions, and social enterprise activities. We reinvest a part of our profits into expanding and improving our services to better support our mission.
How can I donate to support your work?
Donations can be made through our website, by mail, or in-person at one of our locations. Every contribution helps us enhance our programs and extend our reach to more communities in need.
How do I contact you if I have more questions?
You can reach us by phone, email, or through our website’s contact form. We’re here to help and are happy to answer any additional questions you may have.